Telmediq
Telmediq uses technology and digitalization to simplify communications within the healthcare space, ensuring physicians get more time with patients, and patients get better specialized care.
Finalist for:
Innovative Excellence (Software or Service)
Interviewee: Dom Richards
What’s your company’s story?
There are some events that change us forever. For Ben Moore, the birth of his daughter in 2010 brought both joy and a series of challenges that had such a profound impact, it led to the creation of Telmediq. Thea Moore was delivered prematurely in an emergency procedure, with both mother and child in hospital for 5 weeks. During that time, Ben witnessed first-hand how cumbersome many of the communications were between hospital staff, clinicians, and family members.
Who do you work with? What are some interesting projects you’re involved in?
Telmediq services large hospital systems and acute care facilities across the U.S. and Canada, including Hennepin County Medical Center, Prisma Health, Roper Hospital, Sound Physicians, and Vancouver Coastal Health. Telmediq simplifies the communication process for these clients, and over time they work with these hospitals to consolidate and integrate other systems to improve the entire care process. Telmediq recently became the first company to include hospital call center software capability with a unified communications platform in healthcare using a cloud delivery model.
What are you most proud of in the work that you do?
Over the years Telmediq has learned that every single hospital comes with its own unique set of technologies, processes, teams, and users. Most of their competitors approach a hospital with a “one size fits all” solution – one that’s bound to fail in these complex environments. Hospital clinicians are busy, they don’t have the time or incentive to learn a whole new way of doing things. This is why Telmediq has taken the approach of mapping these unique processes, technologies, and user dynamics and instead come in with a familiar – yet improved – way of doing things. By cutting out steps or connecting the dots between systems, Telmediq has been able to instantly provide a lot of value to its end users – and this is something the team is extremely proud of.
If your team had a theme song, what would it be and why?
If Telmediq had a theme song it would be, “Don’t Stop Believing’” by Journey. This song is about hope and for a better tomorrow and this resonates closely with Telmediq and their promise to the community they serve. Telmediq provides a comprehensive communication solution that serves to improve healthcare for physicians, nurses and their patients. A modernized digital solution that is improving the tomorrow of healthcare. “Working hard to get my fill, everyone wants a thrill” this line from the song hits home for Telmediq, as they pride themselves in creating unique solutions
What are some hopes and dreams for your company?
Telmediq’s journey began with pager replacement and secure communications, however over time the solution has grown to be a comprehensive and integrated platform, specifically designed to put the patient at the center of care. Recently there has been a major shift in U.S. and Canadian healthcare where reimbursement is being repositioned and tied to patient outcomes and patient-center care initiatives. Healthcare technology is changing at a rapid pace, and digitalization is creating a new landscape within healthcare. Over the next few years Telmediq hopes to see itself continuing to be at the “hub” of all this technology.
Why is Victoria a great spot for your organization?
All businesses start for personal reasons. Telmediq was founded here in Victoria because that’s where founder Ben Moore lives with his family. Fast forward several years, and many U.S. clients later, Telmediq continues to prioritize Victoria because it is a hub for technology innovation. It proves access to a fantastic core group of designers and software engineers and provides an incredible standard of living. Telmediq is proud to be a part of Victoria’s vibrant tech community!